Refund & Cancellation Policy

Peko strives to provide reliable and secure payment solutions to our customers. If a payment fails to go through or there is an error in processing, we will investigate the issue and provide a refund according to the following guidelines:

  • If a payment was made in error or unauthorized, we will provide a full refund.
  • If a payment was processed but the transaction did not go through, we will investigate the issue and provide a refund if appropriate.
  • If a payment was processed but there was an overcharge or duplicate charge, we will investigate the issue and provide a refund if appropriate.

Please note that refunds are not guaranteed and are subject to investigation and approval by our team. Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

Cancellation Policy:

You may cancel a payment at any time by contacting our customer service team. If you cancel a payment before it has been processed, there will be no charge. If you cancel a payment after it has been processed, we will investigate the issue and provide a refund if appropriate.

Please note that we cannot guarantee the cancellation of a payment that has already been processed, and it may take some time for a refund to be processed and credited to your account.

We reserve the right to modify this refund and cancellation policy at any time, so please review it frequently. If we make any material changes to this policy, we will notify you by email or by posting a notice on our website.

Additionally, our platform may be subject to specific refund policies and regulations for certain payment types or industries, and we will adhere to those policies as required.